Frequently Asked Questions

Everything you need to know about using Rekinder during the alpha.

Getting started

Is Rekinder free to use?: Yes — creating an account, browsing listings, messaging sellers, and using AI-assisted listing tools is free.
Which countries is Rekinder available in?: Rekinder is currently focused on Switzerland. Listings are filtered by location to connect local families.
How do I create an account?: Download the Rekinder app on iPhone, or sign up on this website. You can also browse as a guest without creating an account. Android is coming later.

How do I contact a seller?: Open any listing and tap "Message seller". You can ask questions, make an offer, or arrange a handover directly in the app.
Are listings verified?: Sellers complete safety checklists for relevant categories. Seller ratings and listing details help buyers make their own decisions.
How does payment work?: Buyers and sellers arrange payment directly when they meet, for example via Twint. Rekinder does not hold or process marketplace payments.

How do I list an item?: Download the app, tap "Post listing", take photos, and let the AI fill in the details. Review the safety checklist if required, then publish.
How do I price my item?: Rekinder's AI suggests a price based on the category and condition. You can adjust the suggested price before publishing.

What safety checks are required?: Strollers, car seats, cots, and baby carriers require sellers to complete a structured safety checklist before their listing goes live. See our safety guidance page for details.